Refund Policy
This Refund Policy explains how cancellations and refunds work for our services. Because most work is digital and time-based, refunds depend on the project stage and work completed.
Overview
Refund eligibility depends on whether work has started and how much of the agreed scope has been completed. This policy applies to services such as web design, website development, SEO optimisation, website boost, and maintenance/support.
Prices & currency
Prices are generally listed in USD unless otherwise stated in your quote/invoice. Any payment gateway fees, bank fees, or taxes (if applicable) are not refundable unless required by law.
Work is time-based
Most services involve time spent on research, planning, design, development, configuration, and communication. If time has been invested, refunds may be reduced accordingly.
Written scope matters
Your quote/proposal/email confirmation defines the scope and deliverables. Refunds (if any) are calculated against completed milestones or hours already worked.
One-time Projects
Includes: websites, landing pages, redesigns, one-time SEO audits, speed/boost work, and other fixed-scope deliverables.
- Before work starts: If you cancel before we begin work, you may be eligible for a refund minus payment processing fees (if any).
- After work starts: If work has started, any refund (if applicable) will be prorated based on completed work/milestones and time spent.
- After delivery: Once final deliverables are provided or the project is marked complete, refunds are not available.
- Delays from client side: If the project is delayed due to missing content, access, or approvals for an extended period, we may pause work. Refunds (if any) will still be calculated based on work already completed.
Milestone examples
Discovery/requirements, wireframe/layout, design mockups, development build, testing, launch support. If a milestone is completed, it is billable and reduces any refund.
Partial completion
If the project ends early, we may share completed work to date (where possible). Delivery of partial work may require settlement of outstanding amounts for completed milestones.
Revisions
Refunds are not granted due to preference changes or if the delivered work matches the agreed scope. New requests outside the scope are handled as add-ons.
Monthly Plans
Includes: monthly SEO packages, ongoing maintenance, support retainers, and recurring optimisation plans.
- Cancellation: You may cancel a monthly plan by notifying us before the next billing cycle.
- Current period: Fees paid for the current billing period are generally not refundable once work for that period has started.
- Unused time: If no work has started for a new billing cycle and you cancel before work begins, you may be eligible for a refund for that cycle (minus fees, if any).
- No guaranteed outcomes: SEO and performance improvements depend on many factors outside our control. Refunds are not provided for lack of rankings/traffic/leads.
Pause option
In some cases, we may offer a pause (temporary hold) instead of cancellation. Pause eligibility depends on your plan and project status. Contact us to discuss options.
Non-Refundable Items
The following items are typically non-refundable because they involve third-party costs or work already performed.
- Domain registration, hosting, email services purchased from third parties.
- Paid themes/plugins/licenses bought on your behalf (unless the vendor provides a refund).
- Stock images/fonts/assets purchased for your project.
- Any completed milestone or time already spent on planning, design, development, configuration, or consulting.
- Payment processing fees charged by banks or payment gateways (where applicable).
How to Request a Refund
To request a cancellation or refund, contact us with the details below.
Send your request
- Email: contact@13deals.site
- Phone: 1-888-248-5372
- Include: invoice/receipt details, project name, and reason for request
What happens next
We review the request against the agreed scope, project timeline, and work logs/milestones. If eligible, we calculate the refund amount based on completed work and fees.
Refund method
Refunds are issued to the original payment method where possible. If that is not possible, we will discuss an alternative method.
Refund Processing Time
- Review time: Typically within 3–7 business days after receiving complete request details.
- Issuing refund: If approved, we issue the refund within 7–14 business days.
- Bank delays: Your bank/payment provider may take additional time to post the refund.
Note: Timelines can vary depending on payment method, holidays, and verification requirements.
Chargebacks & Payment Disputes
If you have a billing issue, please contact us first so we can resolve it quickly. Unauthorised chargebacks may delay project delivery and can result in account suspension or termination of services. If a chargeback is filed after work has started or delivery has occurred, we may submit evidence of work completed, milestones, and communication history to the payment provider.
Changes to This Policy
We may update this Refund Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact
For refund or billing questions, contact us:
13Deals
Website: 13deals.site
Email: contact@13deals.site
Phone: 1-888-248-5372
Address: G30 Lajpat Nagar, Lajpat Nagar II, New Delhi — 110025, India